SHIPPING POLICY

1. Shipping destinations

Brutus Srl delivers to Italy and to the countries and territories made available on the website and selectable during checkout.

The ability to complete an order depends on:

• the delivery destination;
• the product purchased;
• the availability of the shipping service;
• any applicable customs or regulatory restrictions;
• whether the materials used in the product can legally be exported and imported.

The presence of a country or territory in the website selector does not guarantee that every product can be shipped to that destination.

If, after receiving an order, Brutus determines that the shipment cannot be completed, Brutus will inform the customer and, depending on the circumstances, propose an alternative solution or cancel the order and refund any amount already paid.

2. Order preparation and fulfilment

Orders are prepared and handed over to the carrier as quickly as reasonably possible, taking into account:

• product availability;
• payment verification;
• fraud-prevention checks;
• any required customs or documentary checks;
• production times stated on the product page;
• business opening days and hours.

Orders received during weekends, public holidays or business closure periods will be processed on the next available working day.

If a product is unavailable or a significant delay occurs during order preparation, Brutus will promptly inform the customer.

3. Personalised and made-to-measure products

Personalised, non-standard size, made-to-measure or specially commissioned products require different production times from products available in stock.

Estimated production times are communicated:

• on the product page;
• while the order is being defined;
• in the order confirmation;
• or directly to the customer.

The estimated delivery time begins once production has been completed and the product has been handed over to the carrier.

4. Carrier and tracking

Shipments are mainly handled by DHL Express or by another carrier expressly indicated to the customer.

When the order is handed over to the carrier, the customer will normally receive a communication containing:

• confirmation that the order has been shipped;
• the tracking number;
• a link to follow the shipment;
• any instructions provided by the carrier.

Tracking information may take several hours to become active in the carrier’s system.

5. Estimated delivery times

Estimated delivery times, calculated from the date on which the shipment is handed over to the carrier, are:

• Italy: 1 to 4 working days;
• European Union, United Kingdom, Switzerland, non-EU Europe, United States and Canada: 3 to 5 working days;
• Asia, Gulf countries, Australia, New Zealand, Latin America and enabled African destinations: 5 to 8 working days.

Deliveries are normally made from Monday to Friday, excluding public holidays, unless the carrier offers different delivery arrangements in the relevant destination.

The times indicated are estimates and may vary depending on the destination, the time of year, service availability and customs procedures.

Where an essential delivery deadline has been expressly agreed with the customer, Brutus will comply with the specifically agreed conditions.

Where no different delivery period has been agreed, delivery will be completed within the time limits required by applicable law.

6. Possible delays affecting international shipments

International shipments may be delayed for reasons including:

• customs inspections;
• requests for additional documents;
• verification of the contents or value of the goods;
• local public holidays;
• transport congestion;
• remote-area delivery;
• temporary restrictions;
• adverse weather conditions;
• strikes;
• emergency situations;
• carrier delays;
• temporary unavailability of import services.

Customs procedures and the time required by public authorities are not directly controlled by Brutus.

7. Shipping charges

Shipping is free for all orders delivered within Italy, unless different conditions are clearly communicated to the customer before the purchase is completed.

For deliveries outside Italy, the shipping charge is calculated automatically during checkout based on:

• the destination country or territory;
• the total shipping weight assigned to the products in the order;
• the applicable carrier tariff zone;
• the currency used in the selected market.

The final shipping charge is the amount shown in the order summary before payment.

Where the charge is displayed in a currency other than euros, the amount may include currency conversion and rounding applied by the e-commerce platform or payment provider.

8. Customs duties, taxes and import charges

For shipments to countries or territories outside the European Union, product prices and shipping charges do not include, unless expressly stated otherwise:

• customs duties;
• import VAT or other import taxes;
• local taxes;
• customs-clearance charges;
• fees charged by the carrier;
• other charges imposed by authorities in the destination country.

Where such amounts are included and collected by Brutus, they will be clearly shown during checkout before payment.

Where import charges are not collected at checkout, they remain the responsibility of the recipient and may be requested by the carrier or local authorities before delivery.

Brutus does not determine these amounts and cannot guarantee their value in advance.

Customers are advised to check the import conditions applicable in their country with the relevant authorities before placing an order.

9. Refusal to pay customs charges

Failure to pay customs duties, taxes or customs-clearance charges may result in:

• suspension of delivery;
• storage of the shipment;
• abandonment of the goods;
• return of the parcel to Brutus;
• additional charges imposed by the carrier or public authorities.

Where a shipment is returned to Brutus because the recipient refused or failed to pay import charges, Brutus may deduct from the refund, to the extent permitted by law, the costs actually incurred and documented for:

• the original shipment;
• return transportation;
• storage;
• customs clearance;
• customs duties or taxes charged to the sender;
• other charges imposed by the carrier.

Customs duties, taxes and other charges paid directly by the customer to the carrier or public authorities cannot be refunded by Brutus.

10. Products subject to CITES or other restrictions

Certain Brutus products may be made from materials accompanied by certificates, sales declarations, licences or CITES documentation.

The ability to ship these products depends on the laws and regulations in force in the country of origin, any transit country and the destination country.

Before shipment, Brutus may request additional information or documents from the customer for:

• export procedures;
• import procedures;
• the issue of certificates;
• recipient verification;
• completion of customs formalities.

The time required to obtain permits or documents is not included in the standard delivery estimates.

Where export or import cannot lawfully be completed, Brutus may cancel the order and refund the amounts already paid.

11. Accuracy of the delivery address

The customer is responsible for providing complete and accurate delivery details.

Where applicable, the address should include:

• the recipient’s full name;
• the name of the business or building where delivery is to be made;
• street name and number;
• apartment, unit, staircase or floor details;
• postal or ZIP code;
• city;
• province, state or region;
• country;
• telephone number;
• email address.

Brutus is not responsible for delays caused by incorrect, incomplete or outdated information provided by the customer.

If the order has not yet been handed over to the carrier, the customer may request an address correction by promptly contacting Customer Care.

An address change cannot be guaranteed after the shipment has been dispatched.

12. Failed delivery and storage

The customer is responsible for monitoring the tracking information and being available to receive the shipment.

Where the recipient is unavailable, the carrier may:

• make another delivery attempt;
• leave delivery instructions;
• deliver the parcel to a collection point;
• place the shipment in storage;
• contact the recipient directly.

The customer is responsible for collecting the shipment within the period specified by the carrier.

If the parcel is not collected, the address is incorrect, the recipient cannot be reached, or the recipient fails to cooperate with the carrier or customs authorities, the shipment may be returned to Brutus.

Any costs associated with redelivery, address correction, storage or return transportation may be charged to the customer, to the extent permitted by applicable law.

13. Inspecting the parcel upon delivery

Upon delivery, the customer is advised to check:

• that the packaging is intact;
• that it does not show signs of opening, crushing, water damage or alteration;
• that there are no visible signs of tampering;
• that the number of parcels corresponds to the number shown on the shipping documents.

Where visible damage or irregularities are present, the customer is advised to:

• refuse delivery; or
• accept the parcel subject to a specific written reservation.

The reservation should clearly describe the issue, for example:

• “packaging crushed”;
• “parcel open”;
• “parcel wet”;
• “sealing tape tampered with”;
• “number of parcels does not correspond”.

A generic statement such as “accepted subject to inspection” may not be sufficient for a claim against the carrier.

14. Damaged, missing or incorrect products

Where products are damaged, missing or different from those ordered, the customer should promptly contact:

customer.care@brutusfactory.com

The communication should include:

• the order number;
• a description of the issue;
• photographs of the packaging;
• photographs of the shipping label;
• photographs of the product;
• a copy of any reservation made to the carrier.

The customer should retain:

• the box;
• protective packaging materials;
• labels;
• transport documents;
• the product received;

until the assessment has been completed.

Failure to make a reservation to the carrier at the time of delivery does not affect any mandatory consumer rights provided by applicable law.

15. Risk of loss or damage

For consumer orders, the risk of loss of or damage to the products passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the products.

Where the customer independently appoints a carrier that was not offered by Brutus, the risk may pass to the customer when the goods are handed over to that carrier, to the extent permitted by applicable law.

16. Events outside Brutus’s control

Brutus is not responsible for delays or failures caused by circumstances outside its reasonable control, including:

• wars or armed conflicts;
• civil unrest;
• government or authority measures;
• customs restrictions or blockages;
• strikes;
• public-health emergencies;
• fires;
• floods;
• earthquakes;
• exceptional weather events;
• transport interruptions;
• unavailability of IT or logistics systems;
• restrictions affecting the destination.

In such circumstances, Brutus will inform the customer where reasonably possible and will take reasonable measures to limit the consequences of the delay.

Mandatory consumer rights remain unaffected.

17. Contact details

For information relating to orders, shipping and delivery:

Brutus Srl
Email: customer.care@brutusfactory.com
Telephone: +39 331 136 5856