Brutus S.r.l. is committed to ensuring maximum customer satisfaction and addressing any disputes in a transparent and collaborative manner.
In the event of a dispute that cannot be resolved directly through our customer service, customers may access the European Online Dispute Resolution (ODR) platform, established by the European Commission. This platform is available at the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
How to proceed:
- Access the ODR platform via the link provided above.
- Follow the instructions to submit a complaint, including all required information.
Alternatively, for any questions or support, our Customer Service team is always available at: customer.care@brutusfactory.com
